My Garden Grocer was above and beyond what I expected. Not only was the website easy to navigate, their customer service was outstanding. When I placed my order, I found they had the option to add gratuity which was very nice since I wasn't going to personally be present to receive my items. After I placed my order, within 10 minutes, I received a phone call from a Garden Grocer representative confirming my order, not just the standard email. That's what I call great customer service! The personal interaction definitely stands out in my book. And lastly, they not only texted me to confirm when my order arrived to my hotel but they called me (again, another live representative) to confirm the drop off as well. I will be recommending their service/store to all of my friends and will always use them in the future. Thank you for a wonderful customer experience!
This is the second time I have used Garden Grocer and I am extremely pleased. Both trips to Orlando involved 6 people including 4 kids so Garden Grocer was the obvious choice. They are very accommodating and the exact display of the food is very nice. It's obvious they care about how it is presented and that is very much appreciated. It's so nice to arrive knowing that we don't have to go shopping for groceries first thing! They have a wide selection of items to choose from and not only food! Very handy. I highly recommend them!
Everything was perfect. I actually was missing some items and after checking with the hotel I called Garden Grocer customer service- who was wonderful. They called the hotel I was staying at and knew there was 5 bags dropped off but only 4 got to me. The customer service rep helped the hotel find my missing bag and within 20 minutes I had the missing groceries. Thank you thank you! I have refered your service to two families that will be using your company this month. Outstanding!!!