How does Garden Grocer work?

What resorts do you deliver to?

Where do your products come from?

We shop for groceries in much the same way you would. We use the same reputable grocery suppliers and shop for price, quality, and value. Our business is to find the best value for your buck and add the convenience of delivery to your resort.

How are my groceries packaged?

Groceries are methodically packaged under sanitary conditions with special care given to fresh foods and perishables. All frozen foods are packed into insulated containers that keep frozen foods frozen while isolating them from other packaged goods, such as produce. When you receive your groceries, they are in the same condition they were in the grocer's case. If alcohol is included in your delivery, it will be sent at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival. 

Do I need to be present to receive a delivery?

No, the resort will hold your groceries for you, and any perishables will be stored in the refrigerator. When alcohol is delivered, it will be delivered at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival. 

Am I required to "tip" the delivery person?

Tipping of our delivery staff is optional. You are not required to do so.

Can I reschedule or cancel my order?

In the event you need to reschedule please contact us immediately. A minimum of THREE days before the scheduled delivery date is needed to avoid a 25% restocking fee. Cancelling your order any later than three days would include a 50% restocking fee. If you would like to reschedule your order, you will avoid the restocking fee. 

All cancellations and rescheduled orders must be emailed to us at info@gardengrocer.com or simply replying back to your confirmation email. Once your order has been cancelled, you will receive a confirmation email, and your refund will be credited back onto the credit/debit account used for purchase within 5-7 business days.

Is there a delivery charge?

Yes, all orders with a subtotal under $200 are subject to a $14 delivery fee. If the order's subtotal is $200 or more, the delivery fee is waived. 

Please be aware that add-on orders are subject to this stipulation, as well. This meaning, if you place an order for $150 and later complete an add-on order for $50, a $14 credit will be added to the add-on order's total to compensate for the waived delivery fee.

How can I reach you?

Our Customer Service Department is open Monday through Sunday from 9am to 5pm EST (with the exception of a few holidays). We can be reached at our toll free phone number (866) 855-4350 or by sending an email to info@gardengrocer.com. We are also active on Facebook.

What happens if I received the wrong item or have damage to my groceries?

This is a rare occurrence, but sometimes items are damaged in the process during handling or you may receive the incorrect item/missing item from your packing list. We try to prevent this from happening initially by checking orders several times before delivery and providing the best of care during transfer from the warehouse to the delivery vans to the resorts. If any of these situations do occur, we ask that you give our office a call as soon as possible so we may be able to fix the problem as soon as possible! So we ask that you please call our offices at 866-855-4350 or email us at  info@gardengrocer.com.

How do I edit my order?

You have up until 48 HOURS prior to your delivery date and time frame to add on to your order. Removals require THREE days before your delivery date to avoid any restocking fees. Additions can be made online through the website by adding the item(s) to your cart and clicking the cart to check-out; however, you are only allowed three separate occasions to place add-ons. Removals would need to be emailed to us at info@gardengrocer.com, and we can take care of that for you.

Do we ship our products out of state?

Unfortunately, we only deliver to customers located in Central Florida.

What are the hours of operations?

Our customer service team is available Monday through Sunday 9am-5pm EST.