If you have any questions about this policy, you may contact us by email or telephone. Contact information has been provided at the bottom of this page.
Personally Identifiable Information
To use the services provided by GardenGrocer you may choose to supply us with information that identifies you personally. This information will include your name and telephone/email contact information, shipping and billing information, and may include credit card information.
In addition, we collect non-identifying information ("cookies" - see below) to better design our website and services.
The Way We Use Information
We use the information you provide to complete the transaction for which the information is intended. Such transactions will include creating and maintaining a customer ("user") account, purchasing products/service from GardenGrocer, maintaining a customer purchase history ("My Favorites") but may also include service such as email or phone contact if you have granted us permission to do so. We do not share this information with outside parties without your permission except to the extent that is necessary in responding to subpoenas, court orders or other legal proceedings.
From time to time, we also use the information to inform you of additions or improvements to GardenGrocer services as well as conduct member surveys in order to improve our services. These communications will only be sent to the administrative account.
"Cookies" and How We Use Them
A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. GardenGrocer uses two kinds of cookies: session cookies and persistent cookies.
Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at GardenGrocer. For example, the Session ID cookie that we ask your browser to hold retains the ID for your Shopping Cart. Without the Session ID cookie, you can't add merchandise to your Cart and carry it to Checkout.
Persistent cookies last from visit to visit; they do not go away when you exit your browser. At GardenGrocer, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your shopping experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. You may also set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the "Help" button on your internet browser toolbar will tell you how you can take these steps.
Although cookies can be used by a website to recognize you, that does not necessarily mean any personal information is stored in the cookies. At GardenGrocer, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
Use of Remarketing with Google Analytics
GardenGrocer.com collects cookies on our website to capture information about page visits. This information is anonymous and GardenGrocer.com uses this information only internally - to deliver the most effective content to our visitors. Information from the cookies is used to gauge page popularity, analyze traffic patterns on our site and guide development of other improvements to our site. GardenGrocer.com does not require that you accept cookies, however, some functionality on our website, our product or service check-out process, and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preferences options in our products and/or services, where applicable.
GardenGrocer.com uses analytics data and the DoubleClick cookie to serve ads based on a user's prior visits to our website. Site visitors may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or they may opt out of Google Analytics by visiting the Google Analytics opt-out page.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have in place appropriate physical, electronic, and managerial procedures reasonably designed to safeguard and secure the information we collect online.
We use SSL (Secure Socket Layer) encryption to secure personal identification. In addition, personnel who have access to our database are trained to maintain and secure all information.
Also, in addition to our own secure system, we offer the services of PayPal, the industry leader in online payments. Click HERE to read more about PayPal.
How You Can Access or Update Your Information
Members can access their personally identifiable information by logging in to their password-protected (SSL encrypted) account at: https://www.gardengrocer.com/users/login and selecting "My Profile." If, by chance you've misplaced your password, click on "Forgot you password" and follow the instructions.
To protect your privacy and security, we take every reasonable step to verify your identity before granting access or making corrections to your information.
GardenGrocer considers email transmitted by our service to be private correspondence between the sender and recipient. Therefore, we will not monitor, edit or disclose the contents of your private communications.
How to Contact Us