We have used it twice and it will be a regular part of our trip planning.
We used Garden Grocer for the first time for our trip to Disney World this summer. The items arrived on time, and were waiting for us when we arrived at our hotel. We arrived late (almost midnight), and noticed the next morning as we were preparing breakfast that the cream cheese was missing. We sent a message to Garden Grocer, and received both a text as well as a voice mail message that same morning (while we were at the Magic Kingdom) that the missing item had been delivered to our hotel. Such great service! We were also VERY impressed with the quality of produce. We didn't order too many fruits and vegetables, as it's pretty hit-and-miss (especially coming from California, and not being familiar with the availability of quality produce in Florida), but everything we got was fantastic. The Fuji apples were ENORMOUS and delicious, and the tomatoes tasted home-grown. We will definitely be using Garden Grocer the next time we visit Disney World! :)
All staff we communicated with were very helpful and pleasant .