Nothing works 100% of the time, even when that is the goal. What's important to me is how a company handles a mistake. I have high praise for Garden Grocer in that regard. They accidently left off our refrigerated bagels. I got right through to a real person when I called. She suggested how I could check in case it was a mistake by the Disney resort bell services and then to call her back. Again, I got right through to a real person, and since it was in the evening, said they could run it over to me the next morning. But I said just to send it with a normal delivery to our resort since we had plenty of other breakfast choices. Throughout this process the Garden Grocer staff were pleasant, helpful, and professional. Garden Grocer gets high praise from me. And P.S. the fresh fruit we'd ordered was of excellent quality.
This was our first family vacation to Disney World and we are definitely glad we used Garden Grocer's services. I placed the order from home and when we got to our resort all of our groceries were waiting for us!
I ordered from Garden Grocer a couple of times. never had a problem. Order is always on time. Much easier to order and have snacks, beverages , etc delivered right to your hotel than to transport all the snacks on an airplane.