Tech Support

In order for us to help you as quickly as possible, we need some information about the problem you are having and the environment you are using. We will route your request to one of our highly trained Technical Support Staff so you can receive the fastest and most accurate response possible.

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Frequently Asked Questions

How do I sign in on this website?

Registered members can sign in from the homepage by entering your email address and password into the designated text boxes.

Guests will need to register to order by creating a new account.

You can login at any time to view basic account information, view ordering history, create list, add items with ease to your favorites and more!

Please note: We do not store your credit card information.

What happens if I forgot my password?

If you've forgotten or misplaced your password click the "Sign In" link in the top header from any page. Next, click on the "Forget Your Password?" link where you will be prompted for your user email address. We will reset the password and forward it to the user email address as it appears in our account records. For security reasons, we cannot send this password to any other email address.

Is my personal information safe?

Absolutely! To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have in place appropriate procedures and SSL (Secure Socket Layer) which is designed to safeguard and secure the information we collect online.

Also, in addition to our own secure system, we offer the services of PayPal, the industry leader in online payments. To read more about our systems, click on "Privacy Policy" at the bottom of any page.

How do I add items to my "shopping cart"?

Simply click on the 'Add to Cart' button to add items to your shopping cart from any of our product pages. Your products will automatically be added to the Order Summary box located in the right-hand column. Quantity of 1 is set by default, if ordering multiple items click on the + sign to add the quantity of items you wish to purchase, and the - sign to subtract the quantity. To remove items from your shopping cart click on the red x.

How do I view previous orders or saved favorites?

You must be signed in as a registered member to use both these features. Your orders will be listed under Order History.

To view products you have previously saved to your favorites simply click on the Favorites tab located in the top header. If you wish to add ALL of your favorites to your shopping cart, click on the "Add to Cart" button. To remove certain items click on the red x. When you've finished your choices, click the "Add to Cart" button.

How do I provide special instructions with my order?

You have the option to include special instructions, comments or questions with your order. Once you have finished shopping, click "Checkout". Along with the product purchase information, under Delivery Information (#.01), in the Delivery Information placeholder type your comments and instructions. Your comments or instructions will be included with your order. Click "Complete Order" to complete your checkout.

Can I change my account information?

Yes. Click on the My Account link, in the top header, to login to your account using the email and password we currently have in our records. Click the edit link to add or update your user email address, password account billing, delivery address, phone numbers, etc. Your password must contain between 6-16 characters, contain only alphanumeric characters (a-z, A-Z, 0-9), and must begin with a letter. Passwords are case sensitive. After you've made your changes, click "Update Account" to save them.

How can I reach you?

You can reach us by email or phone just about any time! Our email address is info@gardengrocer.com and our toll free phone number is: 866.855.4350.

How do I add products to my placed order?

1. Sign in to GardenGrocer.com
2. Select the items you would like to add onto your cart.
3. Next, click on the check out icon.
4. Select the "Add To Existing Order" button at the bottom of the check out button.
5. Click the green "Proceed To Check-Out" button.
6. On the following screen, select the order to add onto, verify order, enter credit card information, and click the 'Submit' button to process order.
7. If you have any questions or problems please contact our friendly customer service staff at 1-866-855-4350. Thank you for using GardenGrocer.com!

Please keep in mind that we allow you to add onto your original order up to THREE SEPARATE OCCASIONS! After the third add-on, you will need to place a new, separate order.

Can I remove items from my order once it has already been placed?

Yes! You have up until THREE days before the delivery date to remove items from your order. To remove, you will just need to send an email to info@gardengrocer.com with your order number and list of items to remove. We will send you a confirmation once that has been completed. Refunds typically process back into your account within 14-20 business days.

If you need to cancel items after the two day marking period, you will be subject to a restocking fee. Canceling items the day before your delivery will be subject to a 25% restocking fee, and canceling the day of your delivery will be 50% restocking fee. This fee is taken from the refunded amount.

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