We took a flight from Toronto to Orlando with our 3 young kids. All of our pre-ordered groceries arrived at our WDW hotel at the set time. The groceries were kept cold at the hotel desk until we were ready for the concierge to bring them to our suite. Items were well packed and in excellent condition. Best of all, we had ordered diapers and wipes (it was great not to have to fly with these items because they take up space in suitcases and are heavy).
Such a relief arriving at out Disney Resort after a long nine hour flight and two hour drive to find our groceries waiting for us.
It worked out great for our family. There was 7 people in our party and we mostly ordered breakfast and snack foods. We would use this service again!