They have Always answered all requests!
We have used the service two times on our Disney trips and could not be more pleased. We have already told others including at the pool when other guests saw us with our groceries.
I am so glad I ordered from Garden Grocer. Even though we were on the Disney Dining Plan, we were able to get a case of water, milk for the kids, beer for the parents, and snacks. We didn't have to load up our suitcase nor pay the resort price for these items. Everything arrived promptly and came to our room with a simple call to the bellhop. Great service, and we would definitely use again!!