The website is user friendly and easy to navigate. The incentive to gain a percentage off for early submission is great. I have used the service both times I have vacationed in Disney and every item was present, in tact and on time. I will always use this service for my family Disney vacations and I tell all my friends about how great it is! Keep up the good work.
I ordered an item that was recalled after it was delivered to me. A representative called me to inform me if this, and offered to deliver us a comparable product. When I stated this was not necessary, she offered to credit my account for the charge. Excellent customer service.
I was weary going through this website since I have never used it, but with traveling to Florida from KY and not having a car to go out shopping I wanted to try something. Let me just say that from here on out, any time we travel back to Disney, I WILL be going through garden grocer. It was so nice to know that the things I needed would be ready and waiting for me when I needed them and I didn't have anything to worry about. Really loved this service and will definitely be a repeat customer!