We ordered for the first time for our Disney vacation. It was so easy, I didn't even have to know the resort address because they were already in their system. The groceries arrived before we did and was held for us. We were missing 3 items from our order, but after a quick phone call to customer service the missing items were delivered later that evening. No hassle, no questions asked.
Customer service was great. They called to go over the order within 24 hours after us placing it. And later called because they wanted to make sure that we had not made a mistake in what we ordered. (we were ordering food for 2 rooms but the information we provided was the primary room) They kept us updated on the status of the order and also advised us when it arrived at our Disney resort.
Your service is always smooth and on-time at all of the Disney resorts at which I have stayed. Thanks!