A bag of groceries was missing from our order (which happens, people make mistakes, no big deal), even though it was a Sunday I was still able to reach an associate who helped me very promptly. The person on the phone was polite, understanding and acted quickly to resolve my problem. Within 2 hours of my phone call the missing groceries were delivered to my hotel door. Despite a minor packaging issue with some of our items I've never had any problems with Garden Grocer and would recommend it to any traveler looking for such a service.
order was correct and the refrig products were cold when we arrived.
Great! Would definitely use again!