We have used Garden Grocer twice while staying at Disney World. Our experience was excellent. Both times everything was delievered exactly as requested and cold/frozen items were put in a frig/freezer until pick up at the hotel. We were texted once the groceries were delivered. Great experience.
We ordered (from Canada) online to make sure that we had cereal, milk, cream and snacks for the kids while at Disney and it would have worked out great but Disney Riverside employees "lost" our groceries, when they "found" them they replaced the dairy with their own industrial brands (YUCK). GG did everything they could to help, even calling and making sure that Disney employees found our items. I will use GG again (and again, and again).
The website was great. Fantastic customer service. We will definitely use garden grocer on our next trip.