The hotel could not find my order, I called garden grocer and she found out exactly where the hotel stored it!
I used this grocery delivery service while at Disney World Resort. The customer service was fabulous. I not only received a confirmation email but also a phone call from a very nice rep. The groceries were delivered on time, in the first half of my delivery window. I received an email and a phone call letting me know the delivery was made to the hotel. Everything was correct and packaged well. Cold items were put in the bell desk refrigerator until the bellhop brought my order to my room. I would definitely use this service again.
Everything was delivered in good shape with no substitutions. I was pleased that there were no substitutions because we had several gluten free items in our order. There were also several calls to make sure we got our order and follow-up in case there were problems. Outstanding service!