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Frequently Asked Questions

General Questions

How Does Grocery Delivery Work?

When placing your order / during checkout, you will be presented with a small calendar, from which you will select the delivery date and a 2-hour time "window" for your grocery delivery. (Special Note: Deliveries are made from 8:00 am till 9:00 pm, 7 days a week). On the day of your scheduled delivery, our driver will try to reach you about 30 minutes prior to their arrival to coordinate the delivery.

Where Do You Deliver?

We currently offer delivery to much of Central Florida (including Walt Disney World and Universal Studios Hotels). We also deliver to area college campuses!

What Specific Information Do You Need From Me?

We must have a street address (no P.O. Boxes or APO/FPO addresses) for delivery. Recipient's telephone number is also required on all orders. Any important details regarding the delivery should be noted at the time of purchase. Also, see below for information regarding delivery to a small business.

Note: Incorrect Delivery Information:
Incorrect delivery information may cause a delay of up to two days in delivery. The cost of a second delivery due to incorrect address information is $20 and it is the purchaser's responsibility. Therefore, please double check the delivery information you provide us carefully, especially zip code information.

Note: Deliveries to Small Businesses and Resort Hotels:
For delivery to a business address, please include both the recipient and company names, floor and/or suite numbers, and if possible, the department. Be aware that we may be making the delivery to a shipping and receiving department. We ask that you let your recipient or someone at the business know that they should be receiving a *perishable package. GardenGrocer, Inc. is not responsible if the recipient is not available to receive the product or if the business is closed for the day.

*Perishable foods are those that will spoil unless immediately placed in a freezer/refrigerator or in the case of some fruits and vegetables-removed from their plastic packaging.

Where do the products we sell come from?

We shop for groceries in much the same way YOU would. We use the same reputable grocery suppliers and shop for price, quality... VALUE. Basically, our business is to find the best value and offer it to YOU with the added convenience of delivery to your door!

How are my groceries packaged?

Groceries are methodically packaged under sanitary conditions with special care given to fresh foods and perishables. All frozen foods are packed into insulated containers that keep frozen foods frozen while isolating them from other packaged goods such as produce. When you receive your groceries, they are in the same condition they were in the grocer's case.

Do I need to be present to receive a delivery?

Unless you've made special arrangements ahead of time, an adult MUST be present at the time of home delivery. In the event of an emergency, please contact us at 866-855-4350.

Am I required to "tip" the delivery person?

Tipping of our delivery staff is optional. You are not required to do so.

Will I Recognize Your Delivery Staff?

All Garden Grocer deliveries are conducted using easily-identified vehicles. Our delivery staff will be wearing a specific uniform and will gladly provide identification if requested. Our drivers are courteous and above all, professional.

We welcome any feedback about our delivery staff and our service, in general. If you should have any questions or concerns, please call us at our toll free number 866.855.4350 or click "Live Help" in the top menu.

Can I reschedule or cancel my order?

In the event you need to reschedule please contact us immediately. A minimum of 48 hours before the scheduled delivery date is needed to avoid a 25% restocking fee. Rescheduling within 24 hours of your delivery date is subject to a 50% restocking fee. We will work with you to find a time that will meet your needs.

In the unfortunate event you wish to cancel your order, again, we need to know at least 48 hours prior to the scheduled delivery date to avoid a 25% restocking fee. If canceling within 24 hours of your delivery date, or the same day of your delivery a 50% restocking fee will be applied. We will apply a credit to your credit card account within 3 to 5 business days. For other payment methods, please call for refund details.

Is there a minimum order amount?

Yes, $40 on food/drink items.

Is there a delivery charge?

Yes, but it's only $14.00! For orders over $200 the delivery fee is only $2!

How can I reach you?

Our Customer Service Department is open from 7am-10pm EST (with the exception of a few holidays) and can be reached at our toll free phone number: 866-855-4350. Our email address is info@gardengrocer.com 

Website Questions

How do I sign in on this website?

Registered members can sign in from the homepage by entering your email address and password into the designated text boxes.

Guests will need to register to order by creating a new account.

You can login at any time to view basic account information, view ordering history, create list, add items with ease to your favorites and more!

Please note: We do not store your credit card information.

What happens if I forgot my password?

If you've forgotten or misplaced your password click the "Sign In" link in the top header from any page. Next, click on the "Forget Your Password?" link where you will be prompted for your user email address. We will reset the password and forward it to the user email address as it appears in our account records. For security reasons, we cannot send this password to any other email address.

Is my personal information safe?

Absolutely! To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have in place appropriate procedures and SSL (Secure Socket Layer) which is designed to safeguard and secure the information we collect online.

Also, in addition to our own secure system, we offer the services of PayPal, the industry leader in online payments. To read more about our systems, click on "Privacy Policy" at the bottom of any page.

How do I add items to my "shopping cart"?

Simply click on the 'Add to Cart' button to add items to your shopping cart from any of our product pages. Your products will automatically be added to the Order Summary box located in the right-hand column. Quantity of 1 is set by default, if ordering multiple items click on the + sign to add the quantity of items you wish to purchase, and the - sign to subtract the quantity. To remove items from your shopping cart click on the red x.

What happens if I click "Select All"?

On certain pages such as "Recipes" and "New Deals" we offer the option to "Select All". This feature simply collects information for all items listed in that particular section and adds them to your shopping cart. Of course, you have the option of removing some (or all) of them from your cart at any point before checking out. See the previous question to find out how to remove items.

How do I view previous orders or saved favorites?

You must be signed in as a registered member to use both these features. Your orders will be listed under Order History.

To view products you have previously saved to your favorites simply click on the Favorites tab located in the top header. If you wish to add ALL of your favorites to your shopping cart, click on the "Add to Cart" button. To remove certain items click on the red x. When you've finished your choices, click the "Add to Cart" button.

How do I provide special instructions with my order?

You have the option to include special instructions, comments or questions with your order. Once you have finished shopping, click "Checkout". Along with the product purchase information, under Delivery Information (#.01), in the Delivery Information placeholder type your comments and instructions. Your comments or instructions will be included with your order. Click "Complete Order" to complete your checkout.

Can I change my account information?

Yes. Click on the My Account link, in the top header, to login to your account using the email and password we currently have in our records. Click the edit link to add or update your user email address, password account billing, delivery address, phone numbers, etc. Your password must contain between 6-16 characters, contain only alphanumeric characters (a-z, A-Z, 0-9), and must begin with a letter. Passwords are case sensitive. After you've made your changes, click "Update Account" to save them.

How can I reach you?

You can reach us by email or phone just about any time! Our email address is info@gardengrocer.com and our toll free phone number is: 866.855.4350.

How do I add products to my placed order?

1. Sign in to GardenGrocer.com
2. At the top-right corner click the 'My Account' link.
3. Next, click on the 'My Orders' icon.
4. Your order history will be displayed, with your most recent order first.
5. To the right of your most recent order, click the 'Add On' link.
6. Verify order, choose payment method and click the 'Submit' button to process order.
7. If you have any questions or problems please contact our friendly customer service staff at 1-866-855-4350. Thank you for using GardenGrocer.com!

Resorts & Hotels Questions

When should I place my grocery order?

We highly recommend you place your order as far in advance as possible of your arrival to secure your preferred delivery date and time.   It is suggested that you place your grocer order when planning your vacation.


Some delivery time slots (particularly on weekends) tend to fill up quickly.  If time slots are available, a 36 hour minimum* in advance is required, however please make sure the delivery date and time frame you need is open. 

*Please note: due to an increase in business, delivery time slots are filling up quickly and there may not be time slots available for up to a week.   We are able to accommodate orders with a minimum of 36 hours notice ONLY if there are delivery time slots available.  

Thanks to repeat customers and referrals, our delivery dates and times fill up quickly. As we continue to increase our staff to accommodate the demand for our service, our goal of 100% on time deliveries is our first priority for our Loyal Customers.

Customers can always add to their orders or remove items if needed after their delivery time slot is reserved.



Do you deliver to ALL Orlando area Resorts and Hotels

We delivery to all Orlando area Resorts, except the Dolphin and the Swan. Deliveries are made between the hours of 8:00 am and 9:00 pm, Tuesday - Sunday and 2:00 pm - 7:00 pm on Mondays.

Are my groceries delivered directly to my hotel room?

If available, we can deliver your groceries directly to your room if you will be in the room during the two (2) hour delivery window. Call us with your room number and our driver will do their best to coordinate delivery directly to your room.

Please Note:
Any deliveries to a Disney Resort will be placed in bell services according to Disney policy. Once you arrive contact bell services and Disney staff will take your groceries to your room.

Please Note:
It is possible your order may be delivered to bell services earlier than your scheduled delivery time. For questions please call us at 866-855-4350.

Do I have to be present in my hotel room for the delivery?

Many of the resorts we deliver to have a fridge at their bell services station and will keep your groceries until you arrive to pick them up or call to have bell services take them to your room. If you don't see your resort/hotel listed, please contact our Customer Service Department and we will be happy to assist you with contacting your resort to make arrangements.

Here is a list of resorts with bell services that will hold your groceries:

-AllStar: Movies, Music & Sports
-Animal Kingdom Lodge
-Art of Animation
-Beach Club
-Blue Heron
-Boardwalk Inn
-Boardwalk Villas
-Bonnet Creek Hilton
-Bonnet Creek Wyndham
-Caribe Royale
-Caribbean Beach
-Coco Key Resort (If arrangements are made bell services will accept delivery)
-Contemporary /Bay Lake
-Coronado Springs
-Doubletree Hilton
-Grand Floridian
-Floridays (Reservation number & name needed)
-Fort Wilderness Campground (We will need your reservation number and the delivery time must be after 2 pm on check in day, any other day it can be anytime. Driver can deliver directly to cabin without customer being present)
-Hard Rock (only after 4pm)
-Hilton at Disney
-Kidani Village
-LBV Resort Village & Spa (Bell Services will hold for order delivered after 4pm)
-Lighthouse Key
-Marriott Harbour Lake
-Old Key West
-Orange Lake
-Polynesian
-Pop Century
-Port Orleans: French Quarter & Riverside
-Reunion Resort & All Star Vacation Home (ONLY if the reservation was made through Reunion or All Star Vacation Homes, if the reservation was made through a private owner the guest will have to be present for the 2 hour delivery time)
-Saratoga Springs
-Shades of Green
-Sheraton Vistana
-Yacht Club
-Wilderness Lodge

These resorts/hotels you must be present during the two hour delivery window:

-Bahama Bay
-Embassy Orlando
-Emerald Island
-Extended Stay
-Give Kids The World
-Grand Cypress
-Hilton Garden Inn at Seaworld
-Hyatt
-International Plaza Resort
-LBV Resort Village & Spa (Bell Services will hold for order delivered after 4pm)
-Liki Tiki Village
-Marriot Cypress Harbour
-Marriot Grand Vista
-Marriot Sabal Palms
-Marriot World Center
-Mystic Dunes Resort & Golf Club
-Nickelodeon Resort
-Omni Champions Gate
-Portofino Bay
-Rosen Plaza
-Royal Pacific
-Ritz Carlton
-Sheraton International
-Star Island
-The Peabody Orlando
-The Point Orlando
-Wyndham Grand
-Waldorf Astoria
-Westgate Resort
-World Quest
-Windsor Hills (unless renting through All-Star vacation)

Any residential home, condo, rental villa, etc. rented out by a private owner the guest must be present to accept the delivery.

Will my cold and frozen items (perishables) be in the same condition when I receive them?

Yes, most hotels have a refrigerator and freezer to store your perishables. They will be logged-in under your last name at bell services/luggage room. Just stop by or call bell services when you arrive, and they will arrange the delivery to your room. If you are not staying in a Disney hotel, we recommend calling your hotel in advance to discuss and understand their delivery policies, procedures and to find out if they have a refrigerator/ freezer to store your perishables.

NOTE: All Disney Resorts have refrigerators and freezers in their luggage rooms to store your perishables until you arrive. The "Value" and "Moderate" resorts typically have small refrigerators (1.7 cu. ft.) for your room use, therefore we recommend 1/2 gallons of milk versus 1 gallon containers. Sizes of refrigerator/freezers vary by "Deluxe" resort. We recommend calling the resort for details on the available size for your room. Disney Vacation Club Villas (1, 2 and 3 bedroom units) have full size refrigerators and freezers. Feel free to order all the perishables needed for your family's stay.

How much info do I need to provide on the order to make sure it arrives at my hotel?

Please include as much information about the exact location as possible.

For example:
Jane Doe, Guest
Disney's Beach Club Villas
4600 N. World Drive
Lake Buena Vista, FL 32820

*Including your cell phone number is also HIGHLY recommended.

Residential Questions

When should I place my grocery order?

We highly recommend you place your order as far in advance as possible of your arrival to secure your preferred delivery date and time.   It is suggested that you place your grocer order when planning your vacation.


Some delivery time slots (particularly on weekends) tend to fill up quickly.  If time slots are available, a 36 hour minimum* in advance is required, however please make sure the delivery date and time frame you need is open. 

*Please note: due to an increase in business, delivery time slots are filling up quickly and there may not be time slots available for up to a week.   We are able to accommodate orders with a minimum of 36 hours notice ONLY if there are delivery time slots available.  

Thanks to repeat customers and referrals, our delivery dates and times fill up quickly. As we continue to increase our staff to accommodate the demand for our service, our goal of 100% on time deliveries is our first priority for our Loyal Customers.

Customers can always add to their orders or remove items if needed after their delivery time slot is reserved.

Will my cold and frozen items (perishables) be in the same condition when I receive them?

YES, we utilize coolers with freezer packs and dry ice to ensure your perishables are as cold / frozen as they are when they leave our refrigerators and freezers.

What if I will not be at home during the scheduled two hour delivery window?

Please contact us at our toll free number (866) 855-4350 ASAP so we can notify our driver to rearrange an earlier or later delivery time.

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