Frequently Asked Questions
How Does Grocery Delivery Work?
When placing your order / during checkout, you will be presented with a small calendar, from which you will select the delivery date and a 4-hour time "window" for your grocery delivery. (Special Note: Deliveries are made from 8:00 am till 9:00 pm, 7 days a week).
Where Do You Deliver?
We currently offer delivery to Walt Disney World Resorts
Where do the products we sell come from?
We shop for groceries in much the same way YOU would. We use the same reputable grocery suppliers and shop for price, quality... VALUE. Basically, our business is to find the best value and offer it to YOU with the added convenience of delivery to your door!
How are my groceries packaged?
Groceries are methodically packaged under sanitary conditions with special care given to fresh foods and perishables. All frozen foods are packed into insulated containers that keep frozen foods frozen while isolating them from other packaged goods such as produce. When you receive your groceries, they are in the same condition they were in the grocer's case.
Do I need to be present to receive a delivery?
No the resort will hold them for you and any perishables will be stored in the refrigerator for you.
Am I required to "tip" the delivery person?
Tipping of our delivery staff is optional. You are not required to do so.
Can I reschedule or cancel my order?
In the event you need to reschedule please contact us immediately. A minimum of 2 days before the scheduled delivery date is needed to avoid a 25% restocking fee. Rescheduling within 1 day of your delivery date is subject to a 50% restocking fee. We will work with you to find a time that will meet your needs.
In the unfortunate event you wish to cancel your order, again, we need to know at least 2 days prior to the scheduled delivery date to avoid a 25% restocking fee. If canceling within 1 day of your delivery date, or the same day of your delivery a 50% restocking fee will be applied. We will apply a credit to your credit card account within 5 to 7 business days. For other payment methods, please call for refund details.
Is there a minimum order amount?
Yes, $40 on food/drink items.
Is there a delivery charge?
Yes, but it's only $14.00! For orders over $200 the delivery fee is only $2!
Same day is $30.00 and next day delivery fee is $20.00
How can I reach you?
Our Customer Service Department is open from 7am-10pm EST (with the exception of a few holidays) and can be reached at our toll free phone number: 866-855-4350. Our email address is email@example.com
facebook or live chat.
What happens if I received the wrong item or have damage to my groceries?
This is a rare occurrence, but sometimes items are damaged in the process during handling or you may receive the incorrect item/missing item from your packing list. We try to prevent this from happening initially by checking orders several times before delivery and providing the best of care during transfer from the warehouse to the delivery vans to the resorts. If any of these situations do occur, we ask that you give our office a call as soon as possible so we may be able to fix the problem as soon as possible! So we ask that you please call our offices at 866-855-4350 or email us at firstname.lastname@example.org.
Is there a limit to my Add ons?
We do allow up to three add ons per order.
How do I sign in on this website?
Registered members can sign in from the homepage by entering your email address and password into the designated text boxes.
Guests will need to register to order by creating a new account.
You can login at any time to view basic account information, view ordering history, create list, add items with ease to your favorites and more!
Please note: We do not store your credit card information.
What happens if I forgot my password?
If you've forgotten or misplaced your password click the "Sign In" link in the top header from any page. Next, click on the "Forget Your Password?" link where you will be prompted for your user email address. We will reset the password and forward it to the user email address as it appears in our account records. For security reasons, we cannot send this password to any other email address.
Is my personal information safe?
Absolutely! To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have in place appropriate procedures and SSL (Secure Socket Layer) which is designed to safeguard and secure the information we collect online.
How do I add items to my "shopping cart"?
Simply click on the 'Add to Cart' button to add items to your shopping cart from any of our product pages. Your products will automatically be added to the Order Summary box located in the right-hand column. Quantity of 1 is set by default, if ordering multiple items click on the + sign to add the quantity of items you wish to purchase, and the - sign to subtract the quantity. To remove items from your shopping cart click on the red x.
How do I view previous orders or saved favorites?
You must be signed in as a registered member to use both these features. Your orders will be listed under Order History.
To view products you have previously saved to your favorites simply click on the Favorites tab located in the top header. If you wish to add ALL of your favorites to your shopping cart, click on the "Add to Cart" button. To remove certain items click on the red x. When you've finished your choices, click the "Add to Cart" button.
How do I provide special instructions with my order?
You have the option to include special instructions, comments or questions with your order. Once you have finished shopping, click "Checkout". Along with the product purchase information, under Delivery Information (#.01), in the Delivery Information placeholder type your comments and instructions. Your comments or instructions will be included with your order. Click "Complete Order" to complete your checkout.
Can I change my account information?
Yes. Click on the My Account link, in the top header, to login to your account using the email and password we currently have in our records. Click the edit link to add or update your user email address, password account billing, delivery address, phone numbers, etc. Your password must contain between 6-16 characters, contain only alphanumeric characters (a-z, A-Z, 0-9), and must begin with a letter. Passwords are case sensitive. After you've made your changes, click "Update Account" to save them.
How can I reach you?
You can reach us by email or phone just about any time! Our email address is email@example.com and our toll free phone number is: 866.855.4350.
How do I add products to my placed order?
1. Sign in to GardenGrocer.com
2. Select the items you would like to add onto your cart.
3. Next, click on the check out icon.
4. Select the "Add To Existing Order" button at the bottom of the check out button.
5. Click the green "Proceed To Check-Out" button.
6. On the following screen, select the order to add onto, verify order, enter credit card information, and click the 'Submit' button to process order.
7. If you have any questions or problems please contact our friendly customer service staff at 1-866-855-4350. Thank you for using GardenGrocer.com!
Please keep in mind that we allow you to add onto your original order up to THREE SEPARATE OCCASIONS! After the third add-on, you will need to place a new, separate order.
Can I remove items from my order once it has already been placed?
Yes! You have up until TWO days before the delivery date to remove items from your order. To remove, you will just need to send an email to firstname.lastname@example.org with your order number and list of items to remove. We will send you a confirmation once that has been completed. Refunds typically process back into your account within 5-7 business days.
If you need to cancel items after the two day marking period, you will be subject to a restocking fee. Canceling items the day before your delivery will be subject to a 25% restocking fee, and canceling the day of your delivery will be 50% restocking fee. This fee is taken from the refunded amount.
Resorts & Hotels Questions
When should I place my grocery order?
We highly recommend you place your order as far in advance as possible of your arrival to secure your preferred delivery date and time. It is suggested that you place your grocer order when planning your vacation.
Some delivery time slots (particularly on weekends) tend to fill up quickly. If time slots are available, a 48 hour minimum* in advance is required, however please make sure the delivery date and time frame you need is open.
*Please note: due to an increase in business, delivery time slots are filling up quickly and there may not be time slots available for up to a week. We are able to accommodate orders with a minimum of 48 hours notice ONLY if there are delivery time slots available.
Thanks to repeat customers and referrals, our delivery dates and times fill up quickly. As we continue to increase our staff to accommodate the demand for our service, our goal of 100% on time deliveries is our first priority for our Loyal Customers.
Customers can always add to their orders up to at least THREE separate occasions and remove items if needed after their delivery time slot is reserved.
Do you deliver to ALL Orlando area Resorts and Hotels
We deliver to Orlando Walt Disney Resorts. Please refer to our FAQ section to get a complete list of resorts that we deliver to. Deliveries are made between the hours of 8:00 am and 9:00 pm daily.
Are my groceries delivered directly to my hotel room?
Any deliveries to a Disney Resort will be placed in bell services according to Disney policy. Once you arrive contact bell services and Disney staff will take your groceries to your room.
It is possible your order may be delivered to bell services earlier than your scheduled delivery time. For questions please call us at 866-855-4350.
Will my cold and frozen items (perishables) be in the same condition when I receive them?
Yes, most hotels have a refrigerator and freezer to store your perishables. They will be logged-in under your last name at bell services/luggage room. Just stop by or call bell services when you arrive, and they will arrange the delivery to your room. If you are not staying in a Disney hotel, we recommend calling your hotel in advance to discuss and understand their delivery policies, procedures and to find out if they have a refrigerator/ freezer to store your perishables.
NOTE: All Disney Resorts have refrigerators and freezers in their luggage rooms to store your perishables until you arrive. The "Value" and "Moderate" resorts typically have small refrigerators (1.7 cu. ft.) for your room use, therefore we recommend 1/2 gallons of milk versus 1 gallon containers. Sizes of refrigerator/freezers vary by "Deluxe" resort. We recommend calling the resort for details on the available size for your room. Disney Vacation Club Villas (1, 2 and 3 bedroom units) have full size refrigerators and freezers. Feel free to order all the perishables needed for your family's stay.
How much info do I need to provide on the order to make sure it arrives at my hotel?
Please include as much information about the exact location as possible.
Jane Doe, Guest
Disney's Beach Club Villas
4600 N. World Drive
Lake Buena Vista, FL 32820
*Including your cell phone number is also HIGHLY recommended.
What resorts do you deliver to and do I have to be present in my room for the delivery?
For the Disney resorts we deliver directly to their bell service area, so you are not required to be present for delivery.We deliver to the following resorts:
Disney’s All-Star Movie Resort
Disney’s All-Star Music Resort
Disney’s All-Star Sports Resort
Disney’s Animal Kingdom Lodge-Jambo House
Disney’s Animal Kingdom-Kidani Village
Disney’s Art of Animation
Disney’s Bay Lake Towers
Disney’s Beach Club Resort
Disney’s Beach Club Villas
Disney’s Boardwalk Inn
Disney’s Boardwalk Villas
Disney’s Caribbean Beach Resort
Disney’s Contemporary Resort
Disney’s Coronado Springs Resort
Disney’s Fort Wilderness Resort and Campground
Disney’s Grand Floridian Resort and Spa
Disney’s Grand Floridian Villas
Disney’s Old Key West Resort
Disney’s Polynesian Resort
Disney’s Pop Century Resort
Disney’s Port Orleans French Quarter Resort
Disney’s Port Orleans Resort Riverside
Disney’s Saratoga Springs Resort and Spa
Disney’s Shades of Green
Disney’s Wilderness Lodge Resort
Disney’s Wilderness Lodge Villas
Disney’s Yacht Club Resort
Wyndham Bonnet Creek Resort
Wyndham Grand Orlando Resort Bonnet Creek
Do you deliver to residentials?
We currently don't deliver to residential areas.