A bag of groceries was missing from our order (which happens, people make mistakes, no big deal), even though it was a Sunday I was still able to reach an associate who helped me very promptly. The person on the phone was polite, understanding and acted quickly to resolve my problem. Within 2 hours of my phone call the missing groceries were delivered to my hotel door. Despite a minor packaging issue with some of our items I've never had any problems with Garden Grocer and would recommend it to any traveler looking for such a service.
We've used Garden Grocer twice so far when we've gone to Disney World. Our grocery order has been at the resort before we even arrive from the airport. We love WDW however; in the long run and depending on the size of the grocery order Garden Grocer is cheaper than WDW. The variety of products is really nice too.
Garden grocer products were fresh and good! I received text when groceries were delivered and that was also at the time that they had specified. My family enjoyed having sandwiches for lunch each day instead of the usual chicken fingers or burgers.