I have a child with special needs. Traveling with rice milk, extra paper towels, making sure I have water for his g-tube etc. takes up a lot of space, and adds weight, to the suitcase. It is so nice to arrive at your destination and have your basic supplies waiting for you. (I used to mail items beforehand, but this was cheaper.)
It's a great way to eat cheap breakfast in the room at Disney!
Excellent service. It was so easy to navigate the web site. The communication when my items arrived was excellent as well.