While we did experience a missing item (eggs) I would still rate the service Above Average. I had set delivery between 12-2 and when we were taking the Magical Express (945am) I got a text saying our food was delivered. Upon noticing the missing item I called and they said they would send the item over ASAP. A few hours later, while at Epcot, I got a text saying the eggs were with our bell services. Wonderful! So convenient to know the items were there & ready for us! Would absolutely use again.
So easy to use the website. Customer service was very helpful when I called. Grochers had my food in my room and put away while my family was out enjoying family time. Will use again! Leslie Jordan from Dallas, Tx.
Everything about the experience was positive-communication was excellent, delivery was prompt-I can't think of anything you could do to improve your service