First time use of service and groceries were at resort upon arrival at 2pm, chilled! Much better than walking from Hess's through downtown Disney to catch a resort boat with a case of water, beer, and other necessities!
Food was at resort when I arrived. Received a call letting me know where it was, so when I got to my resort I coukd go pick it up or have it brought to my room!! Excellent!!
Our items were waiting when we arrived. We were missing a case of water but they fixed the problem in a timely manner and delivered it.