This was the second time we used this service at a Disney hotel. There were some bananas missing from our order. I contacted the company and the missing items were sent promptly in the next day's shipment to the hotel. I was initially worried that this may present a hassle and was very relieved to see it did not. I highly recommend this company. Especially useful if you are travelling with young children who require diapers, baby food, etc.
Nothing works 100% of the time, even when that is the goal. What's important to me is how a company handles a mistake. I have high praise for Garden Grocer in that regard. They accidently left off our refrigerated bagels. I got right through to a real person when I called. She suggested how I could check in case it was a mistake by the Disney resort bell services and then to call her back. Again, I got right through to a real person, and since it was in the evening, said they could run it over to me the next morning. But I said just to send it with a normal delivery to our resort since we had plenty of other breakfast choices. Throughout this process the Garden Grocer staff were pleasant, helpful, and professional. Garden Grocer gets high praise from me. And P.S. the fresh fruit we'd ordered was of excellent quality.
Thank you - this was great!