I used this grocery delivery service while at Disney World Resort. The customer service was fabulous. I not only received a confirmation email but also a phone call from a very nice rep. The groceries were delivered on time, in the first half of my delivery window. I received an email and a phone call letting me know the delivery was made to the hotel. Everything was correct and packaged well. Cold items were put in the bell desk refrigerator until the bellhop brought my order to my room. I would definitely use this service again.
We returned home from WDW Saturdy after an 8 day stay, we received our GG order from Bell Services at OKW when we checked in. All items were present and in perfect condition! I wouldn't hesitate to use them again!
Service was good, need to review markups on items as they were a bit high.