I have a child with special needs. Traveling with rice milk, extra paper towels, making sure I have water for his g-tube etc. takes up a lot of space, and adds weight, to the suitcase. It is so nice to arrive at your destination and have your basic supplies waiting for you. (I used to mail items beforehand, but this was cheaper.)
This is the best service. Very helpful when flying to Disneyworld.
All items were exactly as ordered and arrived promptly in my room when I arrived at the hotel.