I was amazed when garden grocer called me to personally let me know they were looking for one of the items on my list and then called back to confirm they had found it! Amazing customer service.
Nothing works 100% of the time, even when that is the goal. What's important to me is how a company handles a mistake. I have high praise for Garden Grocer in that regard. They accidently left off our refrigerated bagels. I got right through to a real person when I called. She suggested how I could check in case it was a mistake by the Disney resort bell services and then to call her back. Again, I got right through to a real person, and since it was in the evening, said they could run it over to me the next morning. But I said just to send it with a normal delivery to our resort since we had plenty of other breakfast choices. Throughout this process the Garden Grocer staff were pleasant, helpful, and professional. Garden Grocer gets high praise from me. And P.S. the fresh fruit we'd ordered was of excellent quality.
This was a great time saver for us. I did not want to waste precious vacation time grocery shopping for 13 people. This was the first time I used an online grocery shopping site. I will definitely use garden grocer again when I visit Orlando. Excellent service and they were able to accurately deliver a very large order. :) I would love to have a garden grocer available in West Michigan for my household needs.