Groceries arrived on time. Our flight got delayed 14 hours and the hotel (Disney Wilderness Lodge) kept our milk and cheese cold until we arrived. It's great to be able to eat in the comfort of our hotel room instead of paying high park prices for all our meals.
We ordered our items about 5 days in advance of our visit to Disney (Old Key West). Everything was great and I was contacted several times (phone and text) to assure me that things were waiting for us at Bell Services. Bell Services placed refrigerated items in a fridge and delivered to our condo when we arrived too. All went great.