I used this service to send groceries to our Disney resort. The groceries arrived before we did, and the resort stored them until we arrived. Very helpful to have a case of water, bagels, cream cheese, breakfast bars, yogurt and fruit for breakfast in the room before we hit the parks. I'd highly recommend!
We had one item missing among a long list of items ordered and after I texted that it was missing I promptly had it remedied the next day - no problem!
It is such an incredible service. It is something I don't have to worry about and it means not having to drag the kids grocery shopping when they are excited to start vacation.