We were very happy with this service. It was so convenient to have our groceries there at our hotel waiting for us. I will definitely use this service in the future. Only small complaint I have is two items where left out of our delivery. It was 2 small snack items for my children. But since I made my order 60 days prior to delivery for the discount they did not really like them anymore. So I did not even notice they were missing until our last day of our vacation. The only negative was we were out about $6 for the cost of the items.
I have a child with special needs. Traveling with rice milk, extra paper towels, making sure I have water for his g-tube etc. takes up a lot of space, and adds weight, to the suitcase. It is so nice to arrive at your destination and have your basic supplies waiting for you. (I used to mail items beforehand, but this was cheaper.)
Well worth it to use this service. We didnt have to worry about finding a store, shopping and then carrying it to our room. The food was delivered right to our room at Port Orleans Riverside. Definitely using again if we return to WDW.