Our order had arrived before we got to our cabin and was refrigerated and we received a call making sure we were satisfied and we were. We'd used this service again.
I was very impressed when customer service called to confirmed I wanted a large quantity of one item. Rather then just assuming it was correct they checked to assure it was not an error. And issued a credit very easily.
Great service. 2 items were forgotten but were delivered immediately once the mistake was realized.