I found the site easy to navigate. I was on vacation from UK and pre-ordered to be delivered to our resort. Was delivered on time and order was correct.
Using garden grocer saves us time and money when we go on our Disney vacations. It also allows us to have items we can't travel with but want to have, like liquid hand soap for our room and food we want while we are there. (Dr. Pepper is not sold at Disney.)
Loved the fact that they were familiar with a non-Disney resort (Silverlake). The front desk called shortly after check-in to say Garden Grocer and she was sending him back to my unit. Garden Grocer not only delivered it directly to my hotel room, they even put the groceries away (in the refrigerator and pantry). I could not have aked for better service!