I love that you confirm the order, explain the delivery process, send confirmation when delivered and ask for confirmation to insure all is good. Don't stop doing any of those. That's what will bring me and other customers back again and again.
First time using Garden Grocer for trip to Disney World, they had everything we needed online,(we are from R.I....) I ordered and paid (we even purchased beer) which they took my license picture online, again easy to do, my cold stuff was cold and dry goods 'dry'....everything delivered on time and in perfect condition to our resort and we picked it up from Bell services . I would recommend them, we even got a discount for ordering a week early. We will use them again.
What a great service! Ordering was easy. Items were at the resort when we arrived. Will use everytime we visit Disney!