I have a child with special needs. Traveling with rice milk, extra paper towels, making sure I have water for his g-tube etc. takes up a lot of space, and adds weight, to the suitcase. It is so nice to arrive at your destination and have your basic supplies waiting for you. (I used to mail items beforehand, but this was cheaper.)
Was delivered to WDW resort doorstep which was great for me because I'm in a vacation club villa but have no car to shop.
Placed my order, and within 20 minutes I had a phone call from a live representative confirming my order and checking if I had any questions. Groceries were delivered before my arrival to the resort with a confirmation e~Mail upon delivery. I was able to pick up groceries from bell services and put them away shortly after entering my room. Great service!