Our order was ready when we arrived with a tax to say it it had arrived. They followed up to ensure we received our order. I would definetly recommend the service to friends visiting the Orlando area
Our family of 4 saved about $1000 the first week we used Garden Grocers (rather than go with the Disney family Meal Plan). We enjoyed breakfast in our room each morning, took snacks along to the parks to supplement our lunch, then used the money we saved to enjoy special dining experiences like the Rainforest Café. Garden Grocer delivered everything exactly as we ordered and on time. I wish I had gone on-line and placed my order a little sooner before the trip this year, because it would have been nice to have the food the first morning we arrived rather than the second day. I got the first open delivery slot I could book. The bellman at our hotel told us Grocery delivery is definitely growing in popularity. It worked well for our family, but if you are looking for character dining experiences (~$200 for a meal with Cinderella in the room, etc.), a package meal plan may be the cheapest way to do that. Our family is more interested in the rides and fireworks than elaborate meals.
I ordered for the 1st time during a recent trip to Disney World. I received confirmation of my order and was able to add a couple things right before I went on vacation. I then received a text as soon as they were delivered to the bell hop at The Polynesian and the order was exact. Cold items separately packed and kept cold from other groceries. I am so happy that this is available, it made a week in a hotel with a toddler work out very nicely. Just having organic milk, snacks and some food to eat that wasn't from a restaurant all week was nice. I will definitely use them again!