I ordered an item that was recalled after it was delivered to me. A representative called me to inform me if this, and offered to deliver us a comparable product. When I stated this was not necessary, she offered to credit my account for the charge. Excellent customer service.
Excellent service. Groceries delivered to Disney Old Key West Resort as expected. Only thing unclear was whether it will be delivered to room. It was at bell services. I gave 20% gratuities with expectations groceries will be deliveries to room by Garden Grocer. Since the bell man did it, I gave much more than necessary. Food was fresh, but slightly more expensive than a typical grocery store.
I especially appreciated the confirmation calls and follow-up calls to confirm orders and ensure satisfaction. Very refreshing!