When the Disney hotel I was staying at couldn't find my order, someone from Garden Grocer called them to tell them where to look. Garden Grocer then called me back to let me know everything was all set. Bell services brought my order a short time later. Garden Grocer customer service was outstanding!
Your delivery guy was absolutely fantastic! He had to contend with Westgate Resort's (where we were staying) horrible personnel. We were severely delayed by slow workers in SW at the airport as well as slow workers at Westgate Resorts, so we couldn't be there when the food arrived. The delivery guy stayed around as long as he possibly could well after the last delivery time of 9pm, fought with Westgate to be able to deliver our food in our absence, & kept in contact with us at every step. Our food was in the room waiting for us when we finally arrived at 1am.
It was a WONDERFUL convenience to be able to order the bottled water and other items! It is a great idea and worked well. The only thing I would do differently is not order refrigerated items. The refrigerator was not on when we arrived and it was a problem for our cooler things.