The customer service is amazing! When I realized 36 hours before our vacation departure that I had forgotten to include one item in our order, a representative went down to the warehouse to ensure that the item was available and then helped me to another order representative who was able to add it to our order. In addition, that extra item arrived on time with the rest of our order. Thank you.
Ordered food to the hotel due to being vegan and a greedy eater-- ordered before I landed in Orlando-- flying from the UK---got everything delivered promptly to bell services at my resort and quickly brought to my room. Email sent, call and text received. Everything was organized, nothing missing, bananas fresh and in good condition... only complain is that the spinach went off very fast (one day) BUT this could have been due to the hotel fridge. Tad expensive-- but worth the order with my special dietary needs !!
Prompt, polite, and excellent communication. Items were in resort before we arrived! Will definitely use again.