I was kept well informed. I was even notified when it was delivered to the hotel. It was also delivered in the promised time window.
Everything went smoothly and according to plan. I appreciated the phone and text confirmations of delivery. It was great to have our favorite snacks on vacation and to avoid paying high prices for bottled water.
Our order arrived around 2 hours early, however was missing an item. We did call and request the missing item immediately and received it within 24 hours with no problems.