This is a great service. Saved a lot of money on taking bottled water to the parks, eating breakfast in our suite and having snacks available for the kids at night.
My items were delivered to the hotel packed properly and all items were there. Very impressed. Will used the service again.
We used the service for the first time in a recent trip (1/24/2015) and was completely pleased. We are long time DVC members and like to prepare our own meals (reduce costs and reduce time waiting at a restaurant to order/get/pay for our food) using the kitchen in the room. It was great not having to spend time going out to get groceries and gave us more time to enjoy WDW (ordering also reduced the impulse buying that always happens when you go to the grocery store - saved more money there too). We will be using this service from now on!!!