I found the Garden Grocer online when my daughter and I were in Disney for a cheerleading competition. My experience was truly perfect. I was probably a problem customer seeing I had my resorts confused, thinking I was staying at the All Star Sports Resort when I was really staying at the All Star Music Resort. When I notified the Garden Grocer of my mistake they had no problem changing the order (last minute) and everything was delivered on time and without hassle. I will definitely use the Garden Grocer next time we vacation in Florida. What a great service!
Nothing works 100% of the time, even when that is the goal. What's important to me is how a company handles a mistake. I have high praise for Garden Grocer in that regard. They accidently left off our refrigerated bagels. I got right through to a real person when I called. She suggested how I could check in case it was a mistake by the Disney resort bell services and then to call her back. Again, I got right through to a real person, and since it was in the evening, said they could run it over to me the next morning. But I said just to send it with a normal delivery to our resort since we had plenty of other breakfast choices. Throughout this process the Garden Grocer staff were pleasant, helpful, and professional. Garden Grocer gets high praise from me. And P.S. the fresh fruit we'd ordered was of excellent quality.
It was great!