I have a child with special needs. Traveling with rice milk, extra paper towels, making sure I have water for his g-tube etc. takes up a lot of space, and adds weight, to the suitcase. It is so nice to arrive at your destination and have your basic supplies waiting for you. (I used to mail items beforehand, but this was cheaper.)
Excellent service. If you are travelling from outside the USA and don't want to waste holiday time in a supermarket, I highly recommended you use this service.
An item was missing from my delivery and with just a phone call the item was sent to us within 24 hours. They fixed the problem very efficiently.