I am a first time user going on comments found in disney orientated information web pages Found ordering fine. Live in the UK. Ordered not without trepidation, but gobsmacked when very soon after got a phone call to confirm order, amazing. Groceries delivered and waiting for my call to Busboy. Don't drive while in U.S, so perfect for us,brill use service again.
We stayed at Disney's Wilderness Lodge. The process was so easy! When we arrived, our food was with Bell Services. They had kept the perishables refrigerated and they brought it up to our room after we checked in. It was especially useful since our children have food allergies.
Our order was delivered at the very beginning of our delivery window & was ready & waiting for us at our hotel when we arrived. We were very satisfied with our delivery!