This was a great service to use during our Disney vacation! I ordered some snacks for my kids, bottled water, juice, and even beer (my husband was happy about that!). The order arrived promptly at the hotel and everything was there. I will definitely use the service again!
We took a flight from Toronto to Orlando with our 3 young kids. All of our pre-ordered groceries arrived at our WDW hotel at the set time. The groceries were kept cold at the hotel desk until we were ready for the concierge to bring them to our suite. Items were well packed and in excellent condition. Best of all, we had ordered diapers and wipes (it was great not to have to fly with these items because they take up space in suitcases and are heavy).
I feel your service is great! There is nothing I would suggest to make it any better.