Could not have been easier. My groceries were delivered to bell services at my hotel and stored ( and refridgerated) until my arrival. Bll services delivered them to my room when I was ready. Great option to help save some money or for healthier options than what is available at the theme parks.
The personal phone call is just that extra touch.
I used your company 2 years ago when we came to WDW and received the same great service!