We have used them several times and always with excellent results.
It was so great to have our groceries at the hotel when we arrived. however, Delivery was 5 hours early which would have been no problem had they remembered to put the Ubcrustables in the hotel freezer. If buying for a Disney Hotel, remember the refrigerators are very small, we had trouble fitting the large creamer we bought. But it did fit on door.
Excellent service would highly recommend both times I have experienced amazing customer service