We took a flight from Toronto to Orlando with our 3 young kids. All of our pre-ordered groceries arrived at our WDW hotel at the set time. The groceries were kept cold at the hotel desk until we were ready for the concierge to bring them to our suite. Items were well packed and in excellent condition. Best of all, we had ordered diapers and wipes (it was great not to have to fly with these items because they take up space in suitcases and are heavy).
Amazing, easy, reliable service!
Not having to worry about getting food to our Disney hotel was priceless. My son has severe food allergies so we couldn't rely on always finding food he could and would eat at restaurants the whole week. It was also great not having to take up luggage space with a week's worth of diapers and wipes for two children. Having the groceries ready and waiting when we arrived at the hotel certainly made the first night easier. I loved that we could even specify if we wanted greener or ripe bananas - the bunch we got was perfect.