This was the second time we used this service at a Disney hotel. There were some bananas missing from our order. I contacted the company and the missing items were sent promptly in the next day's shipment to the hotel. I was initially worried that this may present a hassle and was very relieved to see it did not. I highly recommend this company. Especially useful if you are travelling with young children who require diapers, baby food, etc.
You were recommended to me by Disney World since that is where I needed the order delivered.