I am impressed with your follow up and procedures you have in place.
I have placed several orders with Garden Grocer and ALL of them have been delivered on time without issue. Garden Grocer goes "above and beyond" to offer exceptional service! I plan to use them for every trip to Disney :)
Upon arriving to our Resort at Disney, we learned that our groceries had already been delivered, were in cold storage, and would be brought directly to our room when it was available to us. When we got to our room and unpacked, I found the groceries well-packaged, and the produce was perfectly ripe and ready to eat, as if I had chosen it myself from the grocery aisle. Two days into our vacation, I called up Garden Grocer to add on to my order (I had forgotten to take into account how ravenous my family would be after a full day in the parks!). The person I spoke with on the phone was polite, funny, and great to work with- especially considering I called at 7am. My additional items were delivered that evening! Garden Grocer took the stress out of feeding my picky eaters while away from home!