This is a great service for traveling families. The hotels they work with are experienced to handle your orders accordingly - cold items, etc. It makes traveling convenient and in some cases not requiring a rental car or outrageous prices at on property convenience stores.
I was so impressed with the service provided, especially when the resort we were staying in couldn't find a record of our reservation on arrival day! Garden Grocer just figured it out sensibly and we received our order 20 mins after our arrival on resort.
Our order arrived around 2 hours early, however was missing an item. We did call and request the missing item immediately and received it within 24 hours with no problems.