We've used Garden Grocer twice, and the service has been consistent. We received a confirmation call after the order was placed and on the day of delivery. Most items we ordered were non-perishable; however, the few grocery items we purchased were delivered fresh.
The food was delivered to our hotel while we were in the parks. Both the refrigerated and frozen foods were properly packaged and easy to transfer
Great experience ! Will use Garden Grocer whenever we come to Disney. Prices are reasonable. Service was great.