Very easy to use and delivered promptly. I've already recommended this service to a number of families traveling to Disney World.
We ordered about $100 worth of groceries to the Boardwalk Villas at Disneyworld. The order arrived at the beginning of the 4 hr delivery window, nicely packaged and complete. Disney's Boardwalk bell service stored things perfectly, with all perishables refrigerated, and delivered it to our room promptly when we called. The experience was smooth and easy. My only complaint is that the groceries were definitely pricey, but the convenience was worth it, especially on Disney property. We will do this again when we go back to Disneyworld!
Items were delivered as promised. It was much more convenient then trying to find a grocery store with 2 small children after a long plane ride.