The hotel at which we were staying could not find our groceries. I called Garden Grocer directly and, though the fault was the hotel's, the customer service representative at GG called the hotel and worked it out for me.
We have had excellent experiences with Garden Grocer. Special order items are accommodated easily. It's great to get text messages to know the order has arrived. We will definitely be using garden grocer again.
Great service. Even if you just buy bottled water you'll save a fortune. But get wine too!