I did my order on line from UK. When I arrived at my hotel my groceries had been delivered the exact time that they said they would be. I phoned my hotel a few days before my groceries were due to arrive and they kept them in storage and delivered them to my suite after I was checked in.
we have used twice for our Disney vacations and both times it has worked great.
This is by far one of the best services I have used. Placing the grocery order is super simple, delivery scheduling is very flexible, there are many confirmations to let you know that your order will be taken care of. What I was really impressed with was that I received 3 calls from Garden Grocer - each with a specific purpose. 1. Confirmation that my order will be fulfilled (2 days before my arrival to Disney). 2. Confirmation that my order will be delivered (on the scheduled delivery day). 3. Confirmation that my order was delivered (right after it was delivered to my resort.) Not only that, but now I am filling out a survey to rate my experience. This company obviously takes customer service very seriously. Love Garden Grocer and will use them over and over.