A bag of groceries was missing from our order (which happens, people make mistakes, no big deal), even though it was a Sunday I was still able to reach an associate who helped me very promptly. The person on the phone was polite, understanding and acted quickly to resolve my problem. Within 2 hours of my phone call the missing groceries were delivered to my hotel door. Despite a minor packaging issue with some of our items I've never had any problems with Garden Grocer and would recommend it to any traveler looking for such a service.
I easily saved 50% of my food and beverage expanse during a four night stay by pre-ordering from Garden Grocer. My resort was pretty sprawling and my room was a half mile from any of the restaurants. Having fresh fruit and snacks in my room saved me time walking back and forth, particularly first thing in the morning and late at night.
Used Garden Grocer for the first time 2 weeks ago, and then again during the same trip to restock the fridge at Kidani. (There were 9 of us.) Very simple, reasonably priced, and executed smoothly. Good communication, too. A no-brainer - Will definitely use again.